Terms and conditions applicable to all orders undertaken by Melancholy Magpie Couture Bridal Accessories

QUOTES & DEPOSITS:

You will receive a personalised quote from me outlining the price of the items you require, you will also be advised of postage costs (please be mindful that due to unforeseen postal cost rises this might change at the point of posting). If you wish to proceed with an order you will be asked to provide an email address as all transactions will be done via Bank Transfer and all the details will be provided on an invoice containing the transfer details. Alternatively you can pay by cash or cheque if this is not convenient for you. A deposit must be paid before any work is undertaken. All monies are non-refundable as this is bespoke work and made to order. I often have to order materials as soon as the order is placed to ensure that those materials can be obtained for the order - in many cases suppliers discontinue items without notice so I have to buy once I know they are needed and store them. I cannot be expected to refund if I have had to purchase supplies for your order. Quotes are only valid for 7 days. Any invoice that is issued and remains unpaid after 3 days will be cancelled.

Due to non-payment in the past I now only offer the 25% deposit option to customer placing orders in excess of £600.

DESIGN WORK:

Effective 06/06/2016 - Due to excessive requests for design work I have had to impliment the following conditions and charges: NO design work will be sent out without a deposit being taken. If you are sent design work please do not remove the logo and upload to any social media sites. Do not approach another with my design work and ask them to copy it. This is a breach of copyright law. You and they will be liable for costs incurred resolving this matter. As with all designers my time is not free. To expect me to produce excessive designs and not pay for that service is unreasonble and not fair. Effective immediately for all design work untaken - you will be sent up to 6 initial sketches. If you do not like them and want more then a further charge will be incurred. Tweaking of the current designs will not incur a further charge. I will no longer endure sleepness nights worrying as I have a bride that is holding up my waiting list. I will not produce mock ups - it is clear how much time goes into my designs - this takes a great deal of time. If you approach me with a budget of £250 then I will deduct any further design fee from the final value of your hair piece. Your budget is not applicable to just the finished product value. I offer a design service and should be fairly paid for it just like any other designer.

If you request a certain colour I will do my utmost to match it. However given my items are for one of the most important occasions of your life then I need the information you provide me to be accurate. I request that a picture of your dress be forwarded and that the picture is in natural light and is a good clear photo. I cannot be held responsible if I have had to work from a photo which appears to have been taken at night or in poor artificial lighting. One mans white is anothers ivory and another mans champagne is anothers cream. We have all looked at a label and noted the description does not necessarily match the garment at some time or another. There are plethora of interpretations of shades so please do provide as much information as possible. Relying on your memory of what the shade is and then finding your items don't match will result in me charging to remake them. In the event this occurs I will not be able to remake your item unless I have availability. I provide good clear photos of all items before they are dispatched to ensure you are happy with them. I respectfully ask that I am provided with the same. Failing that it is not beyond the realms of reasonable to ask your dressmaker to take a photo and forward it to me. Please help me to help you.

If you ask me to use what I consider to be substandard products or items of poor quality then I will decline to make your item(s). I won’t put my name to a design I am not happy with as this essentially damages what I am trying to achieve as a business overall and the image I am endeavoring to represent.

If you ask/insist for me to use components/fabric that might not work within a piece for whatever reason please do not be surprised if the piece is not all you hoped for. There is a reason you have asked for your pieces to be made for you. If you are not willing to allow me any creative input other than sewing a piece together then please do not ask for a refund once I have done exactly as requested. If you decide to micromanage then please be prepared to suffer the consequences of having a poorly thought out design. Most brides are wonderful to work for but every now and then a bride is uncompromising and micromanages down to how many crystals hang from a piece of lace. Frankly if you are looking for someone to just make your piece and not design a piece for you then I am unable to help.

 

*******ALL DESIGNS REMAIN THE INTELLECTUAL PROPERTY OF MELANCHOLY MAGPIE COUTURE BRIDAL ACCESSORIES.********

Bespoke - what does that mean? how do we work?:

Simply put Bespoke means - made to your specifications - the opposite to 'off the rack'. However please be mindful of the following and I ask that you remain realistic in your expectations of what the word Bespoke means. It does not mean 'unique' - although I have produced many designs that remain entirely unique but that is not always achievable.  Usually through restrictions placed on me decisions already made by the bride herself with regards to ensemble choices which can be extremely limiting. The more extravagant and theme laden hair pieces normally achieve unique status. The other 250 brides that year wearing an ivory lace dress with a low vintage up do - not so much. I am not being flippant here and I do  not belittle those choices. I just ask that you consider I am working probably on the smallest part of your ensemble bar your ring and there is only so much one can do.  I am not a miracle worker.  I doubt anyone can create pieces for 10 years to be worn on the head and never repeat a style, a design trait/element. That is an impossible task. Due to a complaint of the use of the word 'unique' I have removed it from my site. 

I try to create something special for all our brides and actively try to avoid repetition for bespoke pieces however it may be that pieces years apart may be similar - this is not intentional and I am not trying to mislead. Every designer has a style that is usually present throughout all their designs with design traits that may be found in many of their designs.  

 

Wedding dresses are mass produced so there may be many brides that actually come forward with the same dress, hair style and choice of hair piece. In this case we try to keep the overall style or main design traits of a design but incorporate each piece with different detailing/shape/size and colour to match each brides dress and theme. The 'devil is in the detail' as they say so it is in these details that will make the design personal to you.  

 

If, for example, you receive your pieces and you are happy with them then I consider my contract completed in its entirety. I will NOT issue refunds for brides that contact me after their wedding (in one case, YEARS after!) and demand refunds if I subsequently produce a piece they deem to be too similar to theirs. If I produce a double lace based comb with a crystal flower it is simply unrealistic to expect me to never recreate that style of piece again. I would run out of ideas very quickly as literally 75% of dresses have lace and floral detailing. So while styles may look similar it is important to consider the changes in materials, colour, shape, construction and size. These are the overriding design elements that are far more important than the overall style when it comes to judging if two pieces as similar. NO bride has the monopoly on an overall style. Every one of my designs have changed over time - something I made in 2015 will not be made the same years later and no doubt will not even contain the same components. 

When dealing with Bespoke designs I ask brides to send me photos of any pieces they have seen that they like so I have a starting point. I will stress that I DO NOT copy another designers work. I will take all your requirements and come up with designs for you that incorporate my style and contain detailing specific to you. If you insist on having me make changes which drift too close to another work then I will refuse to do them as it puts me in an awkward position and is, in fact, a breach of copyright. Please be mindful that some brides ask for changes that inadvertently result in a piece looking like some of MY previous work. The simple changing of a beaded chain to a much heavier large pearl beaded chain can result in pieces looking similar to a laymen however the designer can see and appreciate the differences. I will do my best to avoid this but ladies I have been dealing with hundreds of brides every year for nearly 10 years now. I simply do not recall every single piece I have done let alone the names of the ladies I have worked for. If I inadvertently create a piece you believe to be too similar to yours then this was not done intentionally nor was it done with malice with an intention to mislead. Emails threatening to 'destroy my business' are somewhat out of proportion. It is utter hypocrisy to request a design of a belt (for example) be changed detail wise at your request to make it a bespoke  but then take issue when I extend that same courtesy to other brides regarding a hair piece you had.   

I offer exclusive, different, unusual, highly detailed and beautifully made accessories that can not be found on the high street. There is only one of me working on my pieces and I simply do not have the hours to mass produce and have no desire to do so. 

 

ALL designs remain the intellectual property of Melancholy Magpie Couture. Designs remain at my disposal and may be retained, integrated or reworked at a later date but there will never be a straight reproduction of your bespoke piece. In fact, with work as detailed as this that is nigh on impossible! 

WAITING LIST:

Dates WILL NOT be held on my waiting list without a deposit being paid.

I know getting married is a stressful time but I am dealing with 250 stressed out brides a year! With that in mind I have a huge favour to ask of you - please refrain from continually sending emails asking when the order is due to be worked actually delays me actually working on the list and causes untold stress. I have never failed to deliver on time in nearly 10 years of running this business. Have faith in my dealings with you and my track record. You will be contacted when you turn is up.

If you fail to pay the entire deposit as expected (i.e. if I have agreed for you to pay the deposit in installments) (ONLY IN CASES PRIOR TO 21/06/14) then you will be removed from the waiting list.

UNACCEPTABLE CONDUCT & BEHAVIOUR:

I offer a bespoke service and I am more than happy to include you in the design process. However, that said, I can’t and won’t work under micromanagement conditions. I offer a creative service and you are hiring me to interpret your requirements in my style using my techniques. I would hope that the reason that you have chosen me to produce work for your big day is because you like my work and my style. I will not accept reams and reams of emails micromanaging every little flower or tiny crystal used. These types of emails take hours to reply to. These hours are not accounted for in your original quote so essentially I am working for free. As much as this is a service I am providing you I should be allowed to enjoy my work. If I don’t enjoy the process and not allowed to be creative then I do not produce my best work. Any brides that present this overbearing attitude will be given ONE warning that their behaviour is in violation of the terms and conditions. If the behaviour continues I will cease to work for you. I know this may sound harsh but for the sake of my own sanity and frankly, health, I have to introduce this. Without exception when brides have micromanaged my work it has been a thoroughly unenjoyable and a long drawn out process. Monopolising my time has a knock on effect with the rest of the waiting list and I owe it to my other brides to try and keep on schedule. Every now and then a bride will slip through and display this behaviour - I reserve the right to terminate all communications with anyone behaving in this way - at ANY stage - before or after dispatch. Ladies, I am serious when I say I will refuse to work for you. You will receive a refund less monies spent on materials and and my hourly rate including time spent on inquiries and the admin of your order.

PHOTOGRAPHY OF YOUR PIECES:

PICTURES OF YOUR ORDER WILL BE UPLOADED ONTO THE FACEBOOK PAGE UPON COMPLETION - UNLESS YOU SPECIFICALLY ASK THEY NOT BE UNTIL AFTER THE WEDDING. I DO NOT TAG ANY CUSTOMERS AGAINST THESE PICTURES NOR DO I NAME THEM IN TEXT. In today’s version of Facebook very little actually see my posts but if you regularly comment on my page on posts etc and let your friends know I am producing your tiara/bouquet then I cannot be held responsible for any of them working out which piece is yours. I will not replace items free of charge nor issue a refund in the event this occurs. For most of my customers this is not an issue but for those of you who wish to keep it a secret then please let me know. It is obvious I and many other pages post completion pictures prior to dispatch as this is a business page and this is one of the best forms of advertising we can do - so if you want yours kept a secret then please do let me in on it!

PHOTOGRAPHY YOU SEND TO ME:

No doubt you have enjoyed seeing my work on real brides on my website, facebook or other social media. I love to see them as do all my brides. 99.9% of  brides that send me photos have no problem with them being shared.

 

If you do send photography to me please consider the following:

* They will be shared on social media/website unless specifically asked that they are not.

* I have used photos of real brides in the past on the website shop to show how real brides have worn certain styles. I have ceased to do so due to a bride getting upset that someone else used her image to resell their piece on as it was in the same style. So if your photo is uploaded to the site in will be in the placed in the customer gallery. I cannot, however, be held responsible if someone takes and uses that image for their own purposes. 

* Professional wedding photographers (in my experience) are more than happy for their work to be shared as long as they are fully credited and this I endeavour to do on every occasion on social media but I rely you to provide those details if the images are not watermarked. I am not able to name each photographer on my site due to the image gallery layout so watermarked images are certainly preferred.

* If you suddenly withdraw your consent for your image to be shared for any reason it will be removed immediately upon request. Threats of action for copyright/image theft are somewhat devoid of substance if you willingly sent me your photography to be used. Implied permission is given by you sending them to me so it should be implicitly conveyed if you do not wish that to be the case.

*  I do not claim any ownership rights over photography that is sent to me. I will exercise due diligence and research the photographer if the image is watermarked and will tag their page/business accordingly. To date I have not come across a photographer who did not want their images to be used in a social media campaign when their company is fully credited as frankly it is free advertising for them! I am led to believe the wedding photographers know their brides will share the photos - its great advertising for them. If you are concerned please do speak to your photographer as they retain copyright over the images. 

ADDITIONS OR CHANGES TO ORDERS:

You can make any changes to your order up to the point of 2 weeks before your date on the waiting list. Beyond this date I will have likely started work or at the very least have brought all the supplies I need to complete your order. If you wish to add a large amount please do let me know asap as this will have a knock on effect on the waiting list. You will be sent photos of your order so you can make any changes you wish within reason. I will not make any additions that will take you over the original amount quoted unless you have specifically instructed me to do so via email and you have confirmed you are happy to pay the additional amount. You will have to confirm via email that you are happy with the finished order before it is sent out to you. If you request lots and lots of changes then there may well be a delay in getting it out to you - please be mindful of this. If you request or ok changes to be made following photos of the materials to be used being sent to you and then subsequently decide you don’t like them then you will be charged extra. I cannot be expected to keep buying materials and making changes without passing on the expense. Please be mindful that excessive changes that monopolise my time will result in a further charge. I don't charge hourly but in these cases I will start to take this extra time into consideration with regards to the final order amount.

ONE ORDER - ONE CUSTOMER POLICY:

This may be obvious to many but lately I have come across many brides that this needs to be pointed out to. I understand that a relative may be paying for your order, however, please decide between yourselves who is going to be my point of contact. I have had to restart work and wasted valuable time on numerous occasions. For example, if your mum is paying please do not leave it to her to give me the particulars of your order. Too often the instructions are miscommunicated or their preferences are given rather than those of the bride. I have been expected to make changes and lose money when the wrong materials have been purchased. I will no longer accept communications with any third party other than payment details. As far as I am concerned the bride is my only customer who I will take direction from unless a third party is buying it as a present and it is agreed the third party is the point of contact and not the bride. In addition I will not accept communications from third parties regarding delivery times or their opinions as to when I should be completing work. I do not wish to come across as unsympathetic to a brides plight if she has an overbearing mother or mother in law but they are not my customers and any communications from them will not be responded to.

APPOINTMENTS:

I no longer operate an open studio as 99% of my brides live too far away to visit so running a studio was not viable. Much of my work is now bespoke and I see my samples very quickly so there really isn't much in the way of samples for brides to view. With all this in mind I no longer offer appointments to view samples although I am happy to have telephone appointments or Skype and pre- arranged times.

POSTAGE & CUSTOMS CHARGES:

All items will be sent to the address provided by you. You will be notified when items have been dispatched. All items will be sent fully insured and tracked and a signature will be required upon receipt. IF YOU WISH TO HAVE ITEMS SENT UNINSURED THEN I WILL NOT REFUND IN THE EVENT OF LOSS OR DAMAGE. THIS IS A RISK UNDERTAKEN BY THE CUSTOMER NOT ME. My items can be expensive and I will not send uninsured unless at your express request. If a package is lost I claim for loss through insurance which is always taken out. I cannot be expected to cover the loss if you have taken away my recourse to recover my expenses and costs. If you wish for your items to be sent to a third party/address in event of a destination wedding then I cannot be held liable if the parcel does not make it to you. If you request for your items to be sent just before the event then you remove my ability to replace as I wil not have time to remake and ship. If you agree for the item to be signed for by a person you havent met (ie. a hotel receptionist or wedding planner) then I am not held responsible if they do not reach you. I know this will sound obvious but I will not ship without a FULL postal address. A name, a village and mobile number, for example, is not sufficient. The post office will not accept this as neither will I. If you delay in getting me a full postal address and your order does not make it in time then I will not be held accountable. If you are aware your order is being delivered on a specific date which is always given prior to dispatch but then you decide to go out and miss the delivery then I will consider the item delivered if the Post office has registered an attempt to deliver. I will not be held responsible if you consider popping to the shops more important and miss the delivery. I endeavour to assist all my brides and believe me when I say, I worry a great deal about getting your order to you in time. However, I need your full cooperation to do this. I will track all shipments and will endeavour to keep you apprasied of all and any hiccups along the way and deal with them. In the event I cant deal with them I will send on the details to you to help with tracking any lost deliveries down. Often logositical proximity gives a person a better chance of dealing with the matter along with language difficultes. It is appreciated if safe receipt is acknowledged and an email is sent confirming everything is in order. Also please note I am not liable for postage increases therefore if you place an order at the start of 2013 for example and your wedding is not until 2014 and the postage costs have gone up - you will be liable to pay the extra amount. These rises are beyond my control as I am at the mercy of Royal Mail who seems to put their prices up regularly. The customer is liable for any customs charges incurred during transport and any other charges that should arise in the event of refusal of entry of any products by customs. If there are restrictions by your country's customs the onus is upon you to make sure your items are not on either a restricted or prohibited list. A full breakdown is sent with any items leaving the UK to assist customs.

PLEASE NOTE: IF YOU ARE GIVEN A GUARANTEED DATE FOR DELIVERY AND DELIVERY IS SHOWN AS ATTEMPTED BY THE CARRIER THEN I WILL CONSIDER THE ITEM DELIVERED AND NO REFUND WILL BE ISSUED IF IT GETS LOST IN THE SYSTEM AFTER THIS. I will consider my obligation fulfilled and cannot be held liable if you have made yourself unavailable for delivery as ample warning would have been given by myself.

SALE/SAMPLE/READY MADE ITEMS:

Sale/Sample/Ready made pieces - some of these will be pieces may have been used in photo shoots etc. They will be clearly labeled as sale/sample in your invoice. These are non-refundable but you can exchange. The customer is liable for sending back the item and postage of the newly selected item. If you are not happy with these terms and then please do not purchase the items. Please note that any changes made to sample/sale pieces at your request make the item customised and therefore that item becomes bespoke and as such cannot be refunded in accordance with distance selling guidelines and/or consumer law.

DISTANCE SELLING GUIDELINES:

My work is bespoke and made to order so in accordance with consumer law and distance selling guidelines no refunds are available as work produced to your specifications is unsellable to me if you change your mind.

PRIVACY POLICY:

The only information I ask for is the following: Name, Address, Email address. This information is not shared with any 3rd parties under any circumstances nor is it retained for unsolicited contact during/following your order. Please see our extended Privacy Policy at the end of this document.

REWORKED AND EXCHANGED ITEMS:

If you need your piece to be reworked due to my oversight during the design process then I will be more than happy to assist. However, if you don't let me know as soon as possible and then send me a message saying that alterations have been made to the piece then I will not rework the piece nor refund you as you have taken away my recourse to remedy the situation. If you have instructed another to rework my items for any reason I will not accept that item back to rework. If you agreed you were happy with the piece prior to dispatch then only in rare circumstances will I accept these items back - and these circumstances are due to an oversight on my part such as not sending photos or measurements or its so close to the wedding I don't want to leave you with nothing for your big day. If you have been sent a plethora of photos with tape measures next to those piece(s) and/or with the piece(s) on a mannequin head and you subsequently feel that item is too big then I cannot be held responsible. I have made every effort to give you accurate measurements.

If you claim the hair piece does not work with your hair style and you cant get it to work with your chosen hair style then I will not be held liable. To put it simply, I provide a hair piece which you have chosen. I will not be penalised for an issue that is not of my creation. Please do not send me photos of your hair piece on your head with your hair in a messy bun with a scrungy in and then message me asking why it doesn't look the same as model with her hair professionally done. There is a reason you pay a bridal hair dresser the fee that you do. They can do amazing things with hair. Please wait until your hair trial and your hair dresser has applied the piece before you come to the conclusion it does/doesn’t work. If at the hair trial you conclude it doesn't work but fail to supply visual evidence such as photos to explain the problem then I will be unable to supply a solution. I hate to say it but often the refusal to send photos of the trial usually stems from the bride having changed her hair style and therefore the hair piece will not work. LET ME BE CLEAR - I CAN AND WILL MAKE SUGGESTIONS AS TO WHAT HAIR PIECE WILL WORK WITH WHAT STYLES BUT ULTIMATELY IF YOUR HAIR DRESSER CANNOT ACHIEVE THE DESIRED HAIR STYLE TO SUPPORT THE HAIR PIECE YOU ORDERED THEN THAT IS NOT MY RESPONSIBILITY. The combs on the hair pieces are put in primarily to support the hair piece not to work with your hair style. Please do not try to blame the direction of the comb for your hair dressers failure to apply a hair piece. I work with many hairdressers and professionals can work with the combs being put in either way.

In the days of next day delivery I can make alternations to a piece and get it back to you within a week. I appreciate the run up to a wedding is a busy time so if you take your time to alert me to the fact that your item needs to be reworked and then subsequently say that there isn't enough time for me to rework you will not be offered a refund as again you have taken away my recourse to remedy the situation.

I will try my utmost to remedy any problems you encounter with your hair piece if its my oversight such as a missing part or wrong length. If the oversight is yours then I will of course try to help but there will be a charge.

You are liable for postage costs for sending the items back to me and for me sending them to you. However if the oversight is on my part then I will pay postage.

If any items returned for reworking are damaged I will not automatically repair the damage with no charge. I ask that you send me a photo of the item just before you send it so I can ascertain when the damage was caused and by whom. If you damage a piece beyond my ability to rework it then you will be charged again or the item will be sent back to you without being reworked.

IN CASE OF ILLNESS & RESPONSE & WAITING LIST TIMES:

I have an immense workload. If I do become ill then there will be a delay in getting your order out to you or responding to your inquiry. Please do try to be understanding in this event. I am only human and I am the only human working on this page and producing every single piece by hand. I try to book everyone on the list early to counteract any delays such as illness. I used to run the waiting list with brides receiving their orders anything up to a week before the big day. 2016 saw a change in that I now try to book everyone on the list with months to go before the wedding to allow for hair trials etc. However, if (like early 2017) I suffer a prolonged period of illness and production slows down then I reserve the right to revert to the old policy of brides receiving their order anything up to a week before the big day. I have never let a bride down yet and never will BUT I do ask that you be patient in this event. I would have to be literally on my deathbed to not be able to finish an order on time. Please do not use the fact that I was ill and therefore there was a delay as a reason to try and obtain a refund. If you have received your order after you have agreed you are happy with it before dispatch and you receive them before your wedding then I consider my obligation fulfilled. Unless, as outlined earlier, there is an oversight on my part. I will answer all inquiries as to delays as quickly as possible.

PAYMENT:

For all orders I take a 50% deposit via Bank Transfer. The remaining balance is payable upon completion. Due to non-payment in the past I now only offer payment by installments with regards to orders over £600.

I do not take Paypal payments - I have had my account hacked and my work is not covered by the assurances Paypal offers as my work is made to order.

I may allow you to pay a deposit via Paypal if you encounter difficulties with paying into the bank account. I will cancel any orders that refuse to pay the final amount using bank transfer. A large PayPal fee is not included in my quote for my services or administration costs. If you absolutely have to pay via PayPal then the quote will be amended to allow for this. Please note that as my work is not covered by Paypal assurances as it is made to order.

Absolutely NO payments will be accepted via Paypal that have been paid via credit card - no exceptions. I will not willingly allow myself be open to chargebacks.

INTERNATIONAL PAYMENTS:

The same conditions as outlined in the ‘Payments’ section above plus:

If I allow you to pay via PayPal for the deposit I will allow Paypal to do the conversion and provide payment in GBP. Similarly for international payments via Bank transfer - amount due is asked for in GBP. Your bank will apply the current exchange rate.

Please note that international payments will take 4 days at least to clear. If you take your time in paying and then request Paypal due to time constraints that is not my responsibility if your item will then arrive late. I will not be backed into a corner with paying unnecessary fees that were caused by your inaction. I will consider each case separately but I will either cancel your order or re-quote for my services to include administration fees following wasted time with issuing numerous invoices etc.

PAYPAL:

MY WORK IS NOT COVERED BY PAYPAL ASSURANCES. BESPOKE WORK IS EXEMPT.

My work is bespoke work made to order and is non-refundable. Neither you nor I benefit from Paypal use other than paying them a fee to move money from one account to another.

REFUNDS:

NO refunds will be given in the following circumstances:

  • Holding/design deposits will not be refunded - as I might have had to turn away others for your date therefore I would effectively lose two orders.

  • If you cancel the order after deposit for a reproduction has been paid then the deposit will NOT be refunded in any circumstances. You secure a spot on my list and I might refuse work on this basis of being booked up.

  • If you cancel your order once work has commenced then NO monies will be refunded. I cannot be expected to lose out financially to sourcing materials, purchasing and paying for deliveries and spending time creating the order.

  • If you decide to cancel your order because you don't like what I have done and I have enough time to redress the order but you refuse then I will NOT refund you. If you chose a design and then change the flowers/colours please be mindful they WILL NOT look the same. I will do what I can to make it look pretty but essentially if you ok the flowers/materials and then decide to cancel after I have made it then NO refunds will be forthcoming. Please note that if you are taken with one my designs which are often worked ‘tonally’ then ask me to produce it in two colours such as cream/green the design more often than not will be not be as successful. I will not be held accountable if your decisions result in an order that you are not happy with.

  • Refunds are given at my discretion and will only be given in exceptional circumstances.

  • THE SINGLE BIGGEST PROBLEM I EXPERIENCE WITH SOME BRIDES: If you are sending me photos of pieces in ivory/white/cream (the standard bridal colours) and then ask for it in Emerald Green or a plethora of colours I will do my best to make it pretty. If you then complain that it doesn't look like you imagined after you have been sent designs with colour then you will NOT receive a refund. Is is not surprising that colour will change everything about how a piece looks. The use of strong colours will not retain the delicate nature of white or ivory. I am not a miracle worker and will not be held liable for carrying out your instructions that dont pan out. I will of course do my best to make changes but within reason. I am not in a position to continually remake items on a whim and shouldn't be expected to. I have other brides to consider and I will no longer push their delivery date to accommodate remakes or put myself under pressure over an issue that was not of my creation. If you have only paid a design deposit and I have made the piece you agreed to in the colours you have agreed to then you are liable to pay the balance. I am under NO obligation to remake for you as I consider my contract fulfilled and will expect full payment.

COMPETITIONS:

If and when I decide to run competitions on the page it will be under the following conditions:

  • All entrants are to follow the instructions in the post to participate in the competition/draw.

  • Facebook rules regarding competitions have been followed to the letter.

  • I run competitions in an effort to promote my business like any other business on Facebook. If, due to illness, I am unable to minister the growth/dissemination of the competition then I reserve the right to suspend or extend the competition. If you do find yourself taking issue with this then feel free to withdraw from the competition.

  • The winner will receive their piece at the earliest opportunity. I run a waiting list so the winner will be slotted into the first available slot.

  • If the winner does not come forward within 48 hours of the winning announcement on the day given in the post then I will withdraw their prize and redraw the winner.

RESELLING MY PIECES:

I realise that some brides will wish to sell on my pieces to recoup some money after the big day. However I ask that you do not use my photography to do so. Also please do not take photos from my website of my brides and use them. Some brides get very upset when you do this and I get angry messages. Thank you.

 

REVIEWS:

I welcome fair and honest reviews even if you are not 100% happy. However, if you are unhappy with your item(s) please do give me the opportunity to make good the issues you have. If you refuse to send them back to be reworked please do not go on to threaten me with a bad review unless I offer a refund. I don't need to point out this is obviously blackmail. You will find yourself blocked from the page and no responses will be forthcoming. I reserve the right to protect myself and my business from such behaviour and will consider referring your messages to the authorities.

By agreeing to place an order with Melancholy Magpie Couture Bridal Accessories – you are in fact confirming you have read terms and conditions and agree to adhere to them.

Many of my conditions stem from real situations I have encountered with brides that have caused untold stress and extra work on my part. Please understand my workload is massive so I must do what I must to make sure everyone is fully aware of what is and what isnt going to happen and what is and what isnt acceptable. I may be a business but first and foremost I am human!

I look forward to working with you!

Privacy policy

 

1. Introduction

  1. 1.1  We are committed to safeguarding the privacy of our website visitors and service users.

  2. 1.2  This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

  3. 1.3  We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

  4. 1.4  Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls viahttps://www.melancholymagpie.com/terms-and-conditions.

  5. 1.5  In this policy, "we", "us" and "our" refer to Melancholy Magpie Couture Bridal Accessories. For more information about us, see Section 11.

2. How we use your personal data

  1. 2.1  In this Section 2 we have set out:

    1. (a)  the general categories of personal data that we may process;

    2. (b)  the purposes for which we may process personal data; and

    3. (c)  the legal bases of the processing.

  2. 2.2  We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

  3. 2.3  We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

  4. 2.4  We may process your information included in your personal profile on our website ("profile data"). The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent.

  5. 2.5  We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include [specify data]. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services,

maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

  1. 2.6  We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.

  2. 2.7  We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

  3. 2.8  We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent.

  4. 2.9  We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

  5. 2.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

  6. 2.11  We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

  7. 2.12  We may process subscriber data.. This data may include your name and email address. The source of this data is supplied by you. This data may be processed for marketing purposes in the form of emails. The legal basis for this processing is consent.

  8. 2.13  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

  1. 2.14  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

  2. 2.15  In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  3. 2.16  Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

  1. 3.1  We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  2. 3.2  Financial transactions relating to our website and services may be handled by our payment services providers, banks or Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.melancholymagpie.com/terms-and-conditions.

  3. 3.3  In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

  1. 4.1  This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

  2. 4.2  Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  3. 4.3  We will retain your personal data as follows:

    (a) Name, email address, postal address will be retained for a minimum period of 2 years following date of order or request to subscribe to the website mailing list, and for a maximum period of 3 years following date of orderer request to subscribe to the website mailing list.

  4. 4.4  In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of your contact details will be determined based on how long it takes to complete our contract.

4.5 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments

  1. 5.1  We may update this policy from time to time by publishing a new version on our website.

  2. 5.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

  3. 5.3  We may notify you of significant changes to this policy by email or through the private messaging system on our website.

6. Your rights

  1. 6.1  In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

  2. 6.2  Your principal rights under data protection law are:

    1. (a)  the right to access;

    2. (b)  the right to rectification;

    3. (c)  the right to erasure;

    4. (d)  the right to restrict processing;

    5. (e)  the right to object to processing;

    6. (f)  the right to data portability;

    7. (g)  the right to complain to a supervisory authority; and

    8. (h)  the right to withdraw consent.

  3. 6.3  You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

  4. 6.4  You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

  5. 6.5  In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to

erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

  1. 6.6  In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

  2. 6.7  You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

  3. 6.8  You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

  4. 6.9  You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

  5. 6.10  To the extent that the legal basis for our processing of your personal data is:

    1. (a)  consent; or

    2. (b)  that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

    and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

  6. 6.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

  7. 6.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.13 You may exercise any of your rights in relation to your personal data [by written notice to us] OR [by [methods]], in addition to the other methods specified in this Section 6.

7. About cookies

  1. 7.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

  2. 7.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

  3. 7.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that we use

8.1 We use cookies for the following purposes:

  1. (a)  authentication - we use cookies to identify you when you visit our website and as you navigate our website;

  2. (b)  status - we use cookies to help us to determine if you are logged into our website;

  3. (c)  personalisation - we use cookies to store information about your preferences and to personalise the website for you;

  4. (d)  security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

  5. (e)  advertising - we use cookies to help us to display advertisements that will be relevant to you;

  6. (f)  analysis - we use cookies to help us to analyse the use and performance of our website and services; and

  7. (g)  cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

9. Cookies used by our service providers

  1. 9.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

  2. 9.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at:https://www.google.com/policies/privacy/.

  3. 9.3  We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest

categories associated with your browser by visiting:https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at:http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at:https://support.google.com/ads/answer/7395996.

9.4 We use WIX to host our website. This service uses cookies for identification, security and tracking. You can view the privacy policy of this service provider at https://support.wix.com/en/article/cookies-and-your-wix-site.

10. Managing cookies

  1. 10.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

    1. (a)  https://support.google.com/chrome/answer/95647?hl=en (Chrome);

    2. (b)  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-

      website-preferences (Firefox);

    3. (c)  http://www.opera.com/help/tutorials/security/cookies/ (Opera);

    4. (d)  https://support.microsoft.com/en-gb/help/17442/windows-internet- explorer-delete-manage-cookies (Internet Explorer);

    5. (e)  https://support.apple.com/kb/PH21411 (Safari); and

    6. (f)  https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-

      privacy (Edge).

  2. 10.2  Blocking all cookies will have a negative impact upon the usability of many

    websites.

  3. 10.3  If you block cookies, you will not be able to use all the features on our website.

11. Our details

  1. 11.1  This website is owned and operated by Victoria Huntly.

  2. 11.2  Our principal place of business is at 59 Yarrow Way, Southampton, Hampshire, SO31 6TH.

  3. 11.3  You can contact us:

    1. (a)  by post, to the postal address given above;

    2. (b)  using our website contact form;

    3. (c)  by telephone, on the contact number published on our website from time to time; or

    4. (d)  by email, using the email address published on our website from time to time.

Couture Bridal Accessories in Hampshire